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The site explained that this was down to most of the gentlemen who were active within her area “going on hold”, meaning they could no longer be contacted.
Searchmate offered to upgrade Aileen to its “Platinum” membership, a service via which customers are assigned their very own matchmaker who will proactively look for potential matches outside Searchmate’s client base.
So in May last year Aileen stumped up £1,295 for membership.
When contacted by Telegraph Money, Elite Singles admitted that disappointment over the number of paying members was a “very common” complaint.
But when he paid the money and logged back on, he was crushed to discover that not a single one of the profiles he’d been shown could be contacted.
This was because they were “registered” and not “paying” members.
Because of this it had suspended her account, even though she had not asked for this to happen.
Searchmate has now offered Aileen a full refund of £1,295.
In total, the site offered the man four suitable profiles “in his area” – none of which met his criteria.